Lexio refreshes data every 4 hrs, so it's possible Lexio hasn't yet pulled in the new data yet.    It's also possible that your data connec...

Narrative Science uses Amazon Web Services (AWS) for its cloud technology provider. Data is securely stored in Amazon's Relational Database Service (RD...

Yes, when you create an app and load data into the app by connecting to the data source, the data is being transferred to Narrative Science hosted secure se...

Lexio accesses the following data from Salesforce: Opportunity, Account, User, and Lead tables. All fields that are in those objects are pulled into Lexio. ...

The data Lexio accesses in configurable. We recommend not connecting to sensitive personal (PII) data.  For Salesforce, we connect to the following tabl...

Lexio automatically pulls updated data from the source every 4 hours.   This happens 6am, 10am, 2pm, 6pm, and 10pm (Central time) every day.   You can a...

Yes, data remains on Narrative Science's servers until an app or org is deleted. Deletion/removal of your organization or any app within your organizat...

The contents (individual values, names, etc.) of the data you upload into Lexio is not being used by Narrative Science. In order to train machine learning m...

The data contained in each individual app in Lexio is isolated from one another by a different database schema. Not only is data isolated on a per customer ...

Lexio databases are located in a secured subnet that is not publicly accessible. In order to maintain its SOC-2 Security Certification, it is Narrative Scie...