Data Management

Why is my Data Not Up to Date?
Lexio refreshes data every 4 hrs, so it's possible Lexio hasn't yet pulled in the new data yet.    It's also possible that your data connec...
Tue, May 26, 2020 at 9:38 AM
Where Does the Data Go?
Narrative Science uses Amazon Web Services (AWS) for its cloud technology provider. Data is securely stored in Amazon's Relational Database Service (RDS)
Thu, Mar 26, 2020 at 7:20 PM
When I Use Lexio, is my Data Being Sent to Narrative Science?
Yes, when you create an app and load data into the app by connecting to the data source, the data is being transferred to Narrative Science hosted secure se...
Tue, May 26, 2020 at 9:39 AM
Which Fields in Salesforce are Accessed by Lexio?
Lexio accesses the following data from Salesforce: Opportunity, Account, and User tables. All fields that are in those objects are pulled into Lexio.   Le...
Thu, Mar 26, 2020 at 7:21 PM
Does Lexio ingest sensitive information (PII)?
The data Lexio accesses in configurable. We recommend not connecting to sensitive personal (PII) data.  For Sales force, we connect to the following tab...
Tue, May 26, 2020 at 9:42 AM
How often does Lexio refresh data?
Lexio automatically pulls updated data from the source every 4 hours.   This happens 6am, 10am, 2pm, 6pm, and 10pm (Central time) every day.   You can a...
Tue, May 26, 2020 at 9:43 AM
Are you storing my data?
Yes, data remains on Narrative Science's servers until an app or org is deleted. Deletion/removal of your organization or any app within your organizat...
Tue, May 26, 2020 at 9:45 AM
What are you doing with my data?
The contents (individual values, names, etc.) of the data you upload into Lexio is not being used by Narrative Science. In order to train machine learning m...
Tue, May 26, 2020 at 9:46 AM
How isolated is my data?
The data contained in each individual app in Lexio is isolated from one another by a different database schema. Not only is data isolated on a per customer ...
Tue, May 26, 2020 at 9:47 AM
How secure is the data?
Lexio databases are located in a secured subnet that is not publicly accessible. In order to maintain its SOC-2 Security Certification, it is Narrative Scie...
Tue, May 26, 2020 at 9:47 AM