1 61000093476 2020-03-20T15:13:26-06:00 61000162374 false General Support 2 2020-03-20T15:13:26-06:00 1 1 2020-07-08T08:34:57-06:00 0 0 If something isn't working the way you'd expect, please let us know! Submit a ticket here You can also create a ticket directly from the help widget in Lexio. <p>If something isn't working the way you'd expect, please let us know!<br><br><a href="https://lexiosupport.narrativescience.com/support/tickets/new">Submit a ticket here</a></p><p><br></p><p>You can also create a ticket directly from the help widget in Lexio.</p><p><br></p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/61003090282/original/2li9w3-lHGhmEKH13ujxce7dX0XG4IO4DA.png?1594218854" style="width: 283px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="61003090282"></p> 61000162374 18 61000278157 2020-07-13T08:12:20-06:00 61001137989 2 Bug in Lexio Submit a bug in Lexio 2 0 0 Found a Bug? 2020-07-13T08:12:21-06:00 61001137989 1 2020-03-06T11:30:03-06:00 0 0 If you enter the wrong email or password, you will see an error message below the log in button telling you that you have invalid credentials. If you have forgotten your password, you can click "Forgot your password?" and it will prompt you to enter your email address. You'll then receive an email from Narrative Science to reset your password. <p><span style='font-size: 16px; font-family: "Helvetica Neue";'>If you enter the wrong email or password, you will see an error message below the log in button telling you that you have invalid credentials. If you have forgotten your password, you can click "Forgot your password?" and it will prompt you to enter your email address. You'll then receive an email from Narrative Science to reset your password.</span></p> 61000162374 20 61000191056 2020-03-06T11:30:03-06:00 61001137989 3 2 0 0 Login Issues 2020-03-26T09:08:44-06:00 61001137989 1 2020-11-18T08:38:53-06:00 0 0 Notable insights are identified using an outlier detection model that determines whether a metric value is atypical compared to historical periods. Non-typical behavior is commonly caused by an interesting change, but could also be expected seasonality or holidays for your business. The outlier analysis used is a rolling inter-quartile range approach. It considers the historical values from a defined lookback period to determine an 'expected' value for a metric in the period. If the actual value is higher or lower than the third or first quartiles, respectively, it is considered notable. Note that the sensitivity and lookback periods can be adjusted. <p><span style='color: rgb(29, 28, 29); font-family: "Helvetica Neue"; font-size: 16px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;'>Notable insights are identified using an outlier detection model that determines whether a metric value is atypical compared to historical periods. Non-typical behavior is commonly caused by an interesting change, but could also be expected seasonality or holidays for your business.</span></p><p><span style="font-family: Helvetica Neue;"><span style="font-size: 16px;"><br></span></span></p><p><span style='font-size: 16px; font-family: "Helvetica Neue";'>The outlier analysis used is a rolling inter-quartile range approach. It considers the historical values from a defined lookback period to determine an 'expected' value for a metric in the period. If the actual value is higher or lower than the third or first quartiles, respectively, it is considered notable. Note that the sensitivity and lookback periods can be adjusted.</span></p> 61000162374 35 61000286281 2020-12-17T22:46:16-06:00 61001137989 4 2 0 0 How Do Notable Insights Work? 2020-12-17T22:46:16-06:00 61001137989